These terms and conditions explain what you are buying, the price, the delivery timeframe, and what to do if you encounter any problems. They apply to all orders placed on pkmnoutlet.com. We recommend that you read them before confirming your order: by checking the box provided for this purpose during checkout, you accept them without reservation.
Version in effect since September 2026. The conditions applicable to your order are those published on the day you place it.
Article 1. Seller's Identity
The website pkmnoutlet.com is operated by:
Hereinafter referred to as "the seller" or "PKMN Outlet". The buyer, a natural person of legal age acting for purposes outside their trade, business, or profession, is hereinafter referred to as "the customer" or "the consumer". These terms and conditions govern exclusively sales to consumers as defined in Article 3 of Royal Legislative Decree 1/2007, approving the consolidated text of the General Law for the Defence of Consumers and Users (hereinafter, TRLGDCU).
Article 2. Products
We only sell factory-sealed Pokémon TCG products: 36-booster displays, Elite Trainer Boxes, booster packs, bundles, special boxes, and complete boxes. No individual cards, graded products, opened or refurbished products.
All items are new, authentic, and sourced from official distribution channels within the European Union. They are sold in their original packaging, with their factory seal intact.
The essential characteristics of each product, namely its edition, format, the content advertised by the manufacturer, its language, and its release date, are listed on the product page. Photographs and illustrations are provided for illustrative purposes only: the packaging design or box illustration may vary depending on the production batch.
The contents of a sealed product are determined randomly by the manufacturer. We have no influence over this and do not guarantee any rarity, drop rate, or market value for the cards obtained. Opening a product and not obtaining a specific card is not considered a defect.
The language of the products is indicated on each product page. Unless otherwise stated, the products are in English.
Article 3. Price
Prices are shown in euros, including VAT at the applicable rate. Any delivery charges are calculated and displayed in the shopping cart before order confirmation. The total amount due is summarized on the final screen before final confirmation.
We may change our prices at any time. The applicable price is the one displayed at the time your order is confirmed.
When we announce a price reduction, the crossed-out price corresponds to the lowest price we have charged during the previous thirty days, in accordance with Article 20 of Law 7/1996 relating to the organization of retail trade.
In the event of a clear display error, for example a ridiculously low price or an obvious typo, we will inform you without delay and you will be able to cancel your order with a full refund.
Article 4. Purchasing Process
The purchase process unfolds as follows: selection of items, verification of the shopping cart, entry of the delivery address, choice of payment method, order summary, acceptance of these conditions and confirmation.
Before confirming, you can review your order details and correct any errors. We will send you an order confirmation by email. The contract is concluded upon sending this confirmation, which constitutes the confirmation on a durable medium required by Article 98.7 of the TRLGDCU.
The computer records stored in our systems constitute proof of orders and payments.
To make a purchase, you must be of legal age and have the necessary legal capacity. You are responsible for the accuracy of the information you enter, particularly the delivery address and email address.
Article 5. Availability
Our offers are valid while stocks last. The quantities indicated on the product pages correspond to our actual stock.
Each item can be ordered up to a limit of 299 units per order, subject to stock availability.
If an item becomes unavailable after your order has been confirmed, we will notify you by email. We will refund the corresponding amount within fourteen calendar days, or you can choose a replacement item if you prefer.
Article 6. Pre-orders
Some items are available for pre-order before their official release. They are marked as such on the product page, along with the release date announced by the manufacturer.
- Payment is debited at the time of order and reserves your unit on our allocation.
- The package is shipped on the official release date, unless a postponement is decided by the manufacturer.
- A mixed order, including pre-orders and available items, will be shipped together on the latest available date. If you prefer to receive items that are already in stock earlier, please place two separate orders.
If the manufacturer postpones the release date, we will notify you by email with the new date. You can keep your pre-order or cancel it and receive a full refund within fourteen calendar days. If the manufacturer cancels the release or if our allocation is reduced to the point that we cannot fulfill your order, your pre-order will be canceled and fully refunded within the same timeframe.
The right of withdrawal provided for in Article 10 also applies to pre-orders; its period runs from the receipt of the package.
Article 7. Payment
Payment is made in full, in euros, at the time of ordering. Accepted payment methods are indicated on the payment screen: Visa, Mastercard and American Express cards, as well as any other method active at that time.
Transactions are processed by our authorized payment providers in an encrypted environment compliant with PCI DSS standards, with strong cardholder authentication (3-D Secure) when required. We never have access to your card number and we do not store it.
The order is only processed once payment is authorized. If the bank declines it, the order is automatically cancelled.
We may suspend or cancel an order in the event of a payment issue, suspected fraud, or an anti-fraud check carried out by our service provider. We will notify you by email.
The invoice is attached to the shipping confirmation email and remains available in your customer account.
Article 8. Shipping and delivery times
We deliver throughout mainland France, including Corsica. Delivery costs are calculated and displayed in the shopping cart before payment: standard delivery €7.99, free for orders over €65; express delivery €10.99.
- Orders in stock are shipped within 24 business hours of payment confirmation. Orders confirmed before 3 PM on a business day are shipped the same day.
- Delivery within 1 to 3 business days from the date of dispatch. Our parcels are shipped from France.
- The tracking number will be sent to you by email when the package is shipped.
- For pre-orders, the package is shipped on the official release day and the delivery time of 1 to 3 business days starts from that moment.
Displays of 36 boosters and complete boxes are shipped in a double-walled cardboard box with padding, so that they do not arrive with crushed corners.
In accordance with Article 66 bis of the TRLGDCU, we deliver the goods without undue delay and at the latest within thirty calendar days from the conclusion of the contract, except for pre-orders, the release date of which is announced on the product sheet and accepted when ordering.
If we fail to meet this delivery obligation, you may request delivery within a longer period reasonable in the circumstances. If we still fail to deliver within this longer period, you are entitled to terminate the contract, and we will reimburse you for all payments made without undue delay.
The delivery times indicated are those of the carrier and may be extended in cases of force majeure, strikes, severe weather, or periods of high demand. If your package is delayed, we will notify you.
Article 9. Receipt of the package and transfer of risk
In accordance with Article 66 ter of the TRLGDCU, the risk of loss or damage to the goods is transferred to you when you take physical possession of them, or when a third party designated by you, other than the carrier, takes possession of them.
Upon receipt, check the condition of the package before signing. If the packaging is open, punctured, crushed, or visibly repackaged, make specific reservations on the carrier's delivery note (a general statement like "subject to verification" is useless) or refuse the package.
Please notify us of any damaged, incomplete, or non-compliant packages within 72 hours of delivery by emailing support@pkmnoutlet.com and including photos of the sealed box, shipping label, packing materials, and contents. We will then send a replacement or issue a refund at our expense. This prompt notification allows us to file a claim with the carrier in a timely manner and does not affect your legal guarantees as described in Article 12.
Article 10. Right of withdrawal
In accordance with Articles 102 et seq. of the TRLGDCU, you have fourteen calendar days to withdraw, without having to justify your decision and without penalty, only the direct costs of return remaining your responsibility.
The period begins on the day you take physical possession of the goods, or on the day a third party other than the carrier, designated by you, takes possession of them. If your order is delivered in several installments, the period begins upon receipt of the last item. If the last day of the period is not a working day, it is extended to the next working day.
How to withdraw
Inform us of your decision by means of an unambiguous statement before the expiry of the fourteen calendar day period:
- by email to support@pkmnoutlet.com , indicating your order number and the items concerned
- or by means of the form reproduced in Article 19, the use of which is optional.
We acknowledge receipt of your request by email and provide you with the return procedure.
Product return
You must return the goods to us without undue delay and, in any event, no later than fourteen calendar days after notifying us of your decision. You are responsible for the direct costs of returning the goods , unless the product arrived damaged or does not match its description, or in the event of a shipping error on our part: in these cases, the return shipping is at our expense and we will provide you with the label.
Return the product in protective shipping packaging, ideally the original shipping box. We recommend using a tracked shipping method: you are responsible for providing proof of return.
Condition of returned product
The product must be returned sealed and undamaged , in its original condition, with its factory seal unbroken.
In accordance with Article 108 of the TRLGDCU (General Regulations for Consumer Protection and Fraud Control), you are only liable for any diminished value of goods resulting from handling other than what is necessary to establish their nature, characteristics, or proper functioning. For a sealed collectible item, these characteristics are fully visible on the closed packaging: breaking the seal, opening a box, or removing shrink wrap goes beyond what is necessary and causes the product to lose most of its market value. The refund will then be reduced by the amount of this diminished value, which can reach the full price for an unsealed product. This is why we clearly state throughout the website that opened products are not returnable.
Refund
We will reimburse you for all payments received from you, including standard delivery charges where applicable, without undue delay and no later than fourteen calendar days from the date on which we are informed of your decision. In accordance with Article 107.2 of the TRLGDCU, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earliest.
The refund will be issued using the same payment method as the order, at no cost to you.
Article 11. Exceptions to the right of withdrawal
Article 103 of the TRLGDCU excludes the right of withdrawal in a number of cases. Those that might be relevant to our catalog are as follows:
- goods made to your specifications or clearly personalized;
- goods which, after delivery and by their nature, are inseparably mixed with other goods;
- sealed audio or video recordings or sealed computer software that have been unsealed by the consumer after delivery;
- goods that are liable to deteriorate or expire rapidly;
- sealed goods which cannot be returned for health protection or hygiene reasons and which have been unsealed after delivery;
- digital content not supplied on a tangible medium where performance has begun with your express prior consent and your express waiver of your right of withdrawal.
To avoid any ambiguity: the sealed Pokémon TCG products we sell are not subject to any of these exceptions. The fourteen-day cooling-off period applies to our entire catalog, under the conditions of Article 10, including the depreciation rule.
Article 12. Legal guarantee of conformity
By law, you benefit from the legal guarantee of conformity governed by Articles 114 et seq. of the TRLGDCU. This guarantee is free of charge and independent of the right of withdrawal as well as any commercial guarantee.
What the law says
- We are liable for any lack of conformity existing at the time of delivery and which becomes apparent within three years of delivery, in accordance with Article 120.1 of the TRLGDCU. For digital content or services, this period is two years.
- Unless proven otherwise, any lack of conformity that appears within two years of delivery is presumed to have existed at the time of delivery (Article 121 of the TRLGDCU). During this period, you only need to prove the existence of the defect.
- The warranty action is time-barred after five years from the appearance of the lack of conformity (Article 124 of the TRLGDCU).
- You can demand that the goods be brought into compliance by repair or replacement and, if this is impossible, disproportionate, not carried out within a reasonable time or causes you major inconvenience, you can opt for a price reduction or termination of the contract (Articles 118, 119 and 119 bis of the TRLGDCU).
- The repair or replacement is free for you and is carried out within a reasonable time from the moment you inform us of the non-conformity, and without major inconvenience, taking into account the nature of the goods and the use for which you intended them.
- Repaired or replaced goods remain covered for the remaining warranty period, and the period is suspended as long as the goods are in our possession, as provided by law.
- The contract cannot be terminated when the non-conformity is minor, unless we prove otherwise.
How to claim under the warranty
Email us at support@pkmnoutlet.com, including your order number, a description of the problem, and photos. We respond within 48 business hours and cover return shipping costs when the warranty applies.
A note specific to our catalog: conformity is assessed with regard to the product as defined by the manufacturer, namely its edition, format, language, completeness, and seal. The random contents of a sealed product, the cards obtained, and their rarity are inherent to the nature of the product and do not constitute a lack of conformity.
We do not offer any additional commercial warranties or paid after-sales services beyond these legal warranties.
Article 13. Customer service and complaints
Our customer service team responds via email at support@pkmnoutlet.com, Monday to Friday. We respond within 48 business hours.
You can also send any complaints by mail to support@pkmnoutlet.com . Please include your order number: this avoids the need for an exchange of emails.
Complaint forms are available to consumers. You can request them by writing to us and we will send them to you on the same business day.
Article 14. Personal Data
The data you provide is necessary to process, deliver, and invoice your order, as well as to assist you. Details of the processing, retention periods, and your rights are presented in our Privacy Policy .
You have the rights of access, rectification, erasure, restriction, objection and data portability, which you can exercise by writing to support@pkmnoutlet.com . You can also lodge a complaint with the Spanish Data Protection Agency (AEPD), C/ Jorge Juan, 6, 28001 Madrid, www.aepd.es.
Article 15. Complaints and Dispute Resolution
First and foremost, write to us: most cases can be resolved with a single email. If our response does not satisfy you, you can use the following methods, all free of charge:
- the Municipal Consumer Information Office (OMIC) of your municipality;
- the department responsible for consumer affairs in your autonomous community;
- The competent Consumer Arbitration Council, within the framework of the Consumer Arbitration System governed by Royal Decree 231/2008. A company's membership in this system is voluntary: if you wish to use it, write to us and we will confirm in writing whether we accept arbitration for your specific case.
Using one of these methods is optional and does not prevent you from subsequently taking legal action.
Article 16. Cross-border disputes within the European Union
The European online dispute resolution platform established by Regulation (EU) No 524/2013 definitively ceased operations on 20 July 2025 , following its repeal by Regulation (EU) 2024/3228. It no longer accepts complaints and there is no longer any active link to it.
For a cross-border dispute within the European Union, you can contact the European Consumer Centre in Spain, www.cec.consumo.gob.es.
Article 17. Force majeure
Neither party shall be liable for any failure to perform due to a fortuitous event or force majeure as defined in Article 1105 of the Spanish Civil Code. If the impediment is temporary, performance shall be suspended for the necessary period. If it is permanent, the contract shall be terminated and we shall refund any sums paid.
Article 18. Applicable Law and Jurisdiction
These terms and conditions are governed by Spanish law. The language of the contract is Spanish.
In the event of a dispute, an amicable solution will be sought as a priority. Failing an agreement, the courts of the consumer's domicile shall have jurisdiction , in accordance with Article 90.2 of the TRLGDCU, which deems abusive any clause subjecting the contract to another jurisdiction.
If any clause of these terms and conditions is declared null and void or unenforceable, the others shall remain in effect.
Article 19. Withdrawal Form
This form is reproduced in accordance with Annex B of the TRLGDCU. Its use is optional: a clear email is sufficient.
MODEL WITHDRAWAL FORM
(Please complete and return this form only if you wish to withdraw from the contract.)